Intrsect: Designing Connected Brands

Our Approach

Connecting with your Audience.

Intrsect develops connected brands that can successfully compete in a world where customers and employees have been given powerful voices and expect to be heard.

The best employees aren’t just punching the clock, they believe in your company, your products and your values. Your best customers are the same. They want to connect with the brands they love and yet many brands train them to want discounts, coupons and loyalty card points instead.

At Intrsect, we help our clients create better experiences across digital and traditional touch-points. We shift the equation back to emotion and away from competing via price.

A connected brand incorporates emerging channels. It empowers frontline workers to share their ideas on how to improve customer service. It embraces and supports global communities where customers and engineers geek out together over existing and emerging products.

Connected brands are better able to weather and respond in near real-time to customer issues. In the past this wasn’t a big deal, but this was before your customers could destabilize your share price by writing a song, or disgruntled employees could irreparably harm your brand by uploading a video of them spitting in the “fresh made” pizza.

A digital revolution is changing the reality within which brands must operate. It has given your customers and employees a voice that can be stronger than the mightiest PR spin or the largest media buy. It has also provided the platforms to create powerful communities in an instant; bringing like-minded individuals together to share their knowledge, opinions and even advocate for your brands.

Change is happening.

Your customers are getting smarter and more powerful every day.

At Intrsect, we think that’s a good thing, a great thing even. We believe the day has arrived when brands who wish to survive and have a competitive edge must lead the change. And we are not alone. The economic status quo is being tested by brands that are defining themselves with social thinking embedded in their very DNA.

These brands are built on a culture of countless voices, open collaboration and the free use of new tools and technologies. This is happening inside and outside of corporate walls. These brands are not just the “up-and-comers”, they are some of the strongest brands on the planet. And they’re not just digital brands like Google and Amazon, they are powerful consumer titans like Nike and Lego.

We are collaborators.

We believe that your customers are not targets, they are your partners.

We work collaboratively with you and your stakeholders to help shape your culture, your organization and brand experience to bring about faster time-to-market, product innovation, increased loyalty and improved service, which in turn drives profits and increased market value.

We’ve developed proprietary knowledge, tools and processes to work with well-established brands that need to “future-proof” themselves against emerging threats as well as helping new companies build connected brands from the ground up.

Are you ready to work together?

We are. We are senior marketing and strategy executives ready to immerse ourselves in your business and your culture.

We kick off our project together and develop a plan of action that works with your resources and timetable. Our small size enables us to be nimble, responsive and flexible because things change and we get that. Throughout the project, we might secure outside talent , promising to bring the best resources to the table and manage those resources for you.

Our Team

Sean Howard | Co-Founder

Digital Strategy, Marketing & Communications

Sean

Sean Howard is a senior digital communications strategist with more than 15 years’ experience in digital strategy development, user experience design and communications planning. Regarded as a thought leader in Canada on social media and digital marketing, he delivers insight and innovation to his clients in the digital marketing space, builds passionate teams and helps brands connect with their most passionate advocates. Weaving together planning, research, measurement, social media and digital programs, Sean achieves significant results for his clients.

As a strategist, Sean has worked on a wide range of projects, from some of the largest e-commerce launches in Canada like Canadian Tire and Signature Vacations, to developing social media strategies for TD and Aeroplan.

He has experience with global brands such as PricewaterhouseCoopers and Dove, as well as Canadian icons Rogers, Allstate, Aeroplan, Air Canada, and Aviva to name just a few.

In previous lives, Sean was a Vice President at a Public Relations firm and he built the strategy offering for a “hot” digital agency selected as one of the top 10 digital agencies in Canada two years running. Sean is on the Board of Directors of Soundstreams Canada. He consults with and often speaks for numerous arts organizations in Toronto, and was responsible for one of the top Canadian marketing blogs (craphammer.ca). Sean is a keen photographer and videographer and makes sporadic attempts at baking. Reviews pending.

Lori Miller Pike, MBA | Co-Founder

Strategic Direction, Brand Development, Marketing & Communications

Lori

Lori is a senior strategist specializing in business strategy, brand development and communications planning for over 19 years. Lori works with companies to establish a strategic foundation that enables them to build better businesses, brands and products.

Originally from New York, Lori has worked in all facets of marketing both client and agency side enabling her to understand both the needs of our clients and how to build a strong relationship with an agency. Upon moving to Toronto in 1999, Lori was the Director of Strategic Services at ICE Integrated Communications and Entertainment Company in Toronto where she managed the staffing, budgeting and the development and implementation of new products, services and strategic processes, including Brand Strategy, Digital Marketing and Integrated Marketing Communications Planning. She has worked with large global brands as Deloitte Consulting, Lucent Technologies, and Solomon Smith Barney.

Since 2002, Lori has been working independently with clients in both the corporate and public sectors as Zip Local, Green City, Goodyear Tire and CCH Tax Prep. She sat on the Resource Development Board for Assaulted Women’s Helpline and is currently the Chairperson of the Allenby Parents’ Association. Lori is also a frequent writer and Managing Editor of BloomingBetty.com, a website dedicated to helping women find their personal definition of success.

Lori has an MBA in Marketing and Management from Fordham Business School in New York and a BA in Economics from SUNY-Binghamton.

Laurence Smink, CGD | Co-Founder

Creative Services, Brand Strategy

Laurence

For over 13 years Laurence has helped build and grow brands by connecting them with audiences across digital and traditional media. He is always looking for the right idea for the problem, the audience and for the brand.

He began as a graphic designer, working though the roles of senior designer, art director, and creative director. His history in small agencies has allowed him to wear many hats and has led to projects into brand strategy, communications consulting and other marketing activities.

Recently transplanted to Toronto, he spent most of his career in Calgary, working with clients like General Motors, Ubisoft, Harrah’s Entertainment, Bank of the West, Mobil, Shell, Big Rock Brewery, Intact Insurance, Mac’s Convenience Stores, SAIT Polytechnic and the University of Calgary.

Laurence is an adept designer, illustrator, writer and musician and brings his unique experience and broad skills to bear on his work. His artistic background helps him develop creative that works across channels and engages audiences in novel and compelling ways. His work has been recognized by Applied Arts Magazine, the Anvil Awards and others.

He studied Visual Communications and Printmaking at the Alberta College of Art and Design and also holds a professional designation (CGD) from the Society of Graphic Designers of Canada (GDC). Laurence has participated in and moderated panels for the GDC and Digital Alberta. He’s also presented to design, advertising and marketing students at SAIT Polytechnic and Mount Royal University.

Joel Gregorio

Brand Strategy, Art Direction, Design

Joel

Joel is the principal and founder of design firm Sovereign State. As lead creative and design director, Joel’s focus is bridging sound strategic thinking with emotionally moving design. With 15 years of award-winning experience, Joel’s accumulated experience as a brand architect and builder allows him to elevate and weave business ROI with emotional brand loyalty.

Previously, Joel was the design director and a founding partner at Lift, where he developed both visual stories for brands and viable design systems for Lift’s varied and diverse clients. Joel’s work has brought both art funding organizations and multinational financial brands to life. Previous to LIFT, Joel was the Senior Art Director for ICE Communications one of the largest integrated marketing companies in North America.

Joel has worked on marketing and brand projects with a wide variety of clients as: CIBC, Lockheed Martin, GMAC, the Ontario Lottery Corporation, Virgin Mobile and CanWest MediaWorks. His work in developing the Stewardship Ontario brand helped the companies leadership positioning refocusing their brand on their sustainability initiatives.

Always keenly interested in community and community building exercises, Joel has put his efforts in the last two years to building brand and brand communities online for the Toronto Public Library, TVO, Artscape and the internationally renowned performance series Soundstreams. His work with the OCSA and Orthomolecular Health has helped to raise the profile of both organizations, helping them to develop instant visual recognition and brand association. Joel was the lead creative for brand development for the government of Qatar as well as for the Ontario Citizens’ Assembly on Electoral Reform initiative and dozens of other key launches and accounts.

A graduate of the Ontario College of Art, Joel co-chaired on the board of directors for the Boys and Girls Club of Toronto, contributing to the club’s communications strategy and community outreach programs in many ways, including teaching arts programs to underprivileged children in Toronto. Joel is proud to be the founder of their music outreach programs in Toronto and to have spearheaded their performance series bringing attention to the talents of inner-city youth.

Douglas Reid, PhD

Business Strategy

Doug

Douglas Reid is a competitive strategy expert. He teaches global strategy at Queen's University, and consults widely in Canada, the US, Europe, Africa and the Middle East on strategic planning, strategy development and implementation, competitor profiling, cooperative planning with boards and management, corporate education design, environmental foresight, and building organizational resilience.

Before joining the faculty at Queen's, Doug worked in government - first as a researcher, then as a Chief of Staff to a Cabinet Minister, and finally for a former Premier of Ontario. Then he joined a global communications company, handling corporate issues management projects from their Ottawa and Toronto offices.

Next, he went solo - by forming a consulting company (Reid Here) in 1990 that started out delivering executive communications services, and presently provides management education, strategy development, competitor profiling, strategic foresight research, and strategy implementation services to corporate and government clients in Canada and abroad.

At Intrsect, he works with clients in the public and private sectors at the critical nexus point where brands meet strategy and implementation to ensure appropriate alignment and effective oversight.

Doug's clients have included: Enbridge, Bell Canada, FCMB, KPMG, Tarion, Canada Post, Constellation Software, Government of New Brunswick, Government of Ontario, Bombardier, Jonas Software, Harris Computer, Tirecraft Canada, York Region, Government of Canada (various Departments and agencies), Aviva, Government of Nova Scotia, Anchor Concrete, Young Presidents' Organization, Canadian Medical Association, Novartis Animal Health, Emerson Canada, The Offord Group, Shoppers Drug Mart, AudienceView, Perrier, NATIONAL Public Relations, Munich Re, Canada Colors, City of Edmonton, and Hill and Knowlton.

Doug holds a Bachelor of Science degree from the University of Toronto (Victoria College), an MBA from the University of Toronto (Rotman School), an Master's in Public Administration from Queen’s University (School of Policy Studies), and a Ph.D. from the University of Western Ontario (Richard Ivey School of Business). Since has still some letters in the alphabet to collect - and suffers from prodigious curiosity - he will be graduating in 2012 with a M.Des from OCAD. Doug has also completed the Directors’ Education Program, sponsored by the Institute for Corporate Directors, and earned the ICD.D designation in 2008.

Doug has served on two corporate boards and one Crown agency board. He comments often to national and international media on questions of business strategy and the future of competition, and has delivered more than 1,000 interviews since 1990.

Stephen Smith

Technical Lead and Chief Technologist

Stephen

Stephen Smith is a senior digital technologist with over 20 years of experience. His focus is on connected and local HTML5 application development, both in the browser and on the server. From CoffeeScript, Sass, Compass, Backbone.js, RequireJS and jQuery in the browser to Grails, Symfony, Play, Expression Engine, SilverStripe and WordPress on the server.

Stephen was Chief Technologist at ICE, one of the largest interactive marketing firms in Canada. While at ICE, he oversaw the development efforts of the agency and was architect for the company’s major e-commerce initiatives including Air Canada, Purolator, E*Trade, Royal Canadian Mint, LCBO, Canadian Tire, Signature Vacations and Bell Canada (Sympatico).

Stephen was a founding partner of spinglobe, a marketing firm focused on driving brands through the effective use of social media, word-of-mouth, viral and social networking. While at spinglobe, he oversaw the development of an innovative web-based file sharing service and developed solutions for a range of clients to include: Aviva, AstraZeneca, Greenpeace, OLG and more.

Today Stephen works with leading brands and agencies as a Senior IT Consultant. He has deployed websites onto every conceivable platform and architected solutions that bridge new and older technologies. He develops platforms that are scalable, secure and dependable.

Let’s Connect

Phone:647.200.2093 Mail:connect@intrsect.ca Twitter:@intrsect